Contact Us

For technical support, please refer to the contact information for your region.

For Audit Confirmation or Foreign Account CPA Contacts, see the Bank of America Merrill Lynch Audit Confirmation Contact List.

United States & Canada

Monday - Friday 7:00 AM to 9:00 PM Eastern

Email: cashpro@bankofamerica.com
Phone: (888) 589-3473

Asia

Monday - Friday 9:00 AM to 6:00 PM local time
Note: BANA Seoul clients should only use the Seoul contact number for technical support.

Email: asia.tcc@bankofamerica.com
LocationPhoneTimezone
Australia(61) 2 8749 4333AEST
Bangalore(9180) 6600 6255IST
Beijing(8610) 5960 5666CST
Guangzhou(8620) 8116 2226CST
Hong Kong(852) 3508 2700CST
Indonesia(62) 21 2955 3773WIB
Japan(81) 3 6758 5156JST
Malaysia(60) 3 2034 3969MYT
Mumbai(9122) 6632 3777IST
New Delhi(9111) 6616 2888IST
Philippines(63) 2 815 5588PHT
Seoul(82) 02 788 1790KST
Shanghai(8621) 6160 8777CST
Singapore(65) 6678 3300SGT
Taiwan(8862) 2728 9863CST
Thailand(662) 305 2990ICT

Europe, Middle East & Africa

Monday - Friday 8:00 AM to 6:00 PM UK local time

Email: emea.directsupport@bankofamerica.com
Phone: +44 (0) 20 8313 2154

LATAM

Monday - Friday 9:00 AM to 6:00 PM local time

Email: latam_ops@bankofamerica.com
LocationPhoneTimezone
Main(469) 330 1160EST
Brazil(55) 11 2188 4587BRT
Chile(56) 22-490- 9655BRT
Columbia(57) 1-601-2197BRT
Mexico(52) 55 5230 6310CST
Peru(51) 1-209-7257BRT
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